Refund Policy

This Refund Policy applies to all subscription services provided by M/s. Hyperleap Software Technologies Private Limited ("Company", "We", "Us", "Our") to You ("User", "Customer", "You", "Your").

This Refund Policy is incorporated by reference into our Terms of Use and Payment Terms.

Generally, we do not provide refunds for subscription services except as explicitly outlined in this policy or as required by applicable law.

This no-refund policy applies to:

• ×Monthly subscription fees
• ×Annual subscription fees
• ×One-time setup fees
• ×Additional feature purchases
• ×Usage-based charges
• ×Plan upgrade charges

Legal Requirements

We provide pro-rated refunds where required by applicable consumer protection laws:

• •European Union consumer rights directives
• •Australian Consumer Law
• •Canadian Consumer Protection Acts
• •US state consumer protection laws
• •Indian Consumer Protection Act

Service Failure

We may provide refunds at our discretion if:

• ✓Service unavailable for 48+ consecutive hours due to our technical issues
• ✓Unable to deliver core functionality as described
• ✓Material breach of service commitments

Other Exceptions

• ✓Billing Errors: We will correct and refund any overcharge
• ✓Fraudulent Charges: Refunds upon verification of unauthorized charges

Pro-rated refunds are only provided where legally required. Calculation method:

• •Minimum refund: $5 USD or equivalent (refunds below this are not processed)
• •Processing time: 10-15 business days after approval
• •Refund method: Original payment method used

Free Plan

• •No refunds applicable (no payment collected)
• •Promotional pricing follows standard refund policy
• •Trial-to-paid: standard policies apply from first paid cycle

Third-Party Purchases

• •App Store purchases: Request refunds directly from platform
• •Merchant of Record: Their refund policies may also apply
• •We cannot override third-party platform decisions

Submit refund requests in writing to billing@hyperleap.ai with:

• •Account email address
• •Subscription details (plan type, billing cycle)
• •Reason for refund request
• •Documentation supporting legal refund rights (if applicable)

Approved refunds are processed within 10-15 business days:

Processing fees may be deducted. Currency conversion fees are Your responsibility.

Account Termination

• •Voluntary: No refund for current billing period
• •For Cause: No refund if terminated for violations
• •Service Discontinuation: Pro-rated refunds or migration options may be offered

Dispute Resolution

• •We may modify this policy with 30 days' prior notice
• •Changes don't affect refund rights for charges made before the effective date
• •Continued use constitutes acceptance of modified policy